FAQ's

We ship to mainland UK for free, however there will be additional costs for shipping to the Highlands, Channel Islands and Ireland. Please get in touch for quotes on shipping to these areas as it will vary depending on size of the order. 

Mainland European shipping is available, please get in touch for a quote.

We do not currently ship to the United states or the rest of world. 

 

We ship most orders with Fed-Ex or UPS on their Next day service. For smaller orders and samples we ship with Royal Mail. 

If you live locally to our workshop in Bristol we will usually look to deliver ourselves. 

 

Most of our designs can be made to almost any size. Just get in touch with the specification you're looking for and we'll let you know if it's viable!

Our typical lead time on orders is 4-5 weeks. Although this can vary during busy periods. We will keep up to date lead time estimates displayed on product pages.

Samples will be shipped within 3 working days. 

 

Yes, we can make most designs from other species such as Walnut, Ash, Beech, Iroko & Sapele. This will sometimes impact the price and lead time, so get in touch for a quote. 

Most pieces are straight forward to assemble with instructions provided, however they will require tools such as drill, screw driver and sometimes a socket set / spanner. We will make you aware of what's required on each product listing. 

For items that require fixing to the wall, such as shelves, we only provide fixings for solid walls (brick / masonry). For fixing to other wall types please seek professional advice on what fixing type is suitable as this can vary. Please note some walls may not be suitable for supporting larger shelves. 

 

We try and use home-recyclable packaging where possible, although in some instances we will use small amounts of plastic wrapping (this can be recycled at facilities that offer recycling of other singe use plastics such as carrier bags). 

We never use polystyrene or blister packaging. 

Typically once an order is placed it cannot be cancelled. We order materials regularly in order to fulfil upcoming orders, so your order will likely already have been factored into our material order. 

If you've placed an order in error or need to make an amendment, please get in touch via email as soon as possible and we will do our best to accommodate. 

Yes — every Midtone piece comes with a lifetime structural warranty.

This covers the core construction of your furniture. Surface finishes are not covered, as they may naturally wear or require re-coating over time, especially on high-use surfaces. We will gladly advise on caring and re-finishing any of pieces.

As with all solid wood furniture, some movement is to be expected as the piece adjusts to its environment. Changes in humidity can cause minor warping, hairline cracks, or shrinkage — all normal characteristics of natural timber.

We will always assess any issues individually, but reserve the right not to replace items unless the overall structural integrity or usability of the piece is affected.

In some instances we can offer an assembly service. However the cost for this will largely depend on your proximity to our team in Bristol and the size of the order. Please get in touch if you'd like a quote.