Ladder-frame [4 tier] shelving unit.

Most of our furniture is delivered dis-assembled for easier transport and access into your home.

Standard-sized items are shipped via trusted courier services such as TNT/FedEx, UPS, or Royal Mail. For larger or heavier pieces — like dining tables — we use a two-person delivery service. This will be arranged directly with you in advance.

Please note: deliveries are to the doorstep only, and couriers are not able to bring items inside. Many of our pieces are heavy, so we recommend having help on hand to move them safely.

We're based in Bristol — so if you're nearby, there's a good chance we’ll deliver it ourselves!

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This does NOT apply for items that have been made to custom specifications. If an item arrives damaged or has a defect we will work quickly to provide a replacement. 

To start a return, you can contact us at info@midtone.co.uk

Please note that we will not cover return shipping costs. 

Damages and issues

We ask that you inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receipt. This allows us to assess the issue promptly and arrange a suitable resolution, whether that be a repair, replacement, or refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@midtone.co.uk

Steelwork - Our frames are all produced in our Bristol workshop from industrial grade mild steel with powdercoated finish

Wood - Our Solid Oak boards are made using sustainably sourced kiln dried, prime grade Oak. 

Where do we ship?

We ship to mainland UK for free, however there will be additional costs for shipping to the Highlands, Channel Islands and Northern Ireland. Please get in touch for quotes on shipping to these areas as it will vary depending on size of the order. 

Mainland European shipping is available, please get in touch for a quote.

We do not currently ship to the United states or the rest of world. 

Who do we ship with?

We ship most orders with Fed-Ex or UPS on their Next day service. For smaller orders and samples we ship with Royal Mail. 

If you live locally to our workshop in Bristol we will usually look to deliver ourselves. 

Can I have the designs made to any size?

Most of our designs can be made to almost any size. Just get in touch with the specification you're looking for and we'll let you know if it's viable!

How long will my order take to be made?

Our typical lead time on orders is 4-5 weeks. Although this can vary during busy periods. We will keep up to date lead time estimates displayed on product pages.

Samples will be shipped within 3 working days. 

Can you make my furniture using different species of wood?

Yes, we can make most designs from other species such as Walnut, Ash, Beech, Iroko & Sapele. This will sometimes impact the price and lead time, so get in touch for a quote. 

How difficult are the pieces to assemble?

Most pieces are straight forward to assemble with instructions provided, however they will require tools such as drill, screw driver and sometimes a socket set / spanner. We will make you aware of what's required on each product listing. 

For items that require fixing to the wall, such as shelves, we only provide fixings for solid walls (brick / masonry). For fixing to other wall types please seek professional advice on what fixing type is suitable as this can vary. Please note some walls may not be suitable for supporting larger shelves. 

Is all your packaging recyclable? 

We try and use home-recyclable packaging where possible, although in some instances we will use small amounts of plastic wrapping (this can be recycled at facilities that offer recycling of other single use plastics such as carrier bags). 

We never use polystyrene or blister packaging. 

Can I cancel my order?

Typically once an order is placed it cannot be cancelled. We order materials regularly in order to fulfil upcoming orders, so your order will likely already have been factored into our material order. 

If you've placed an order in error or need to make an amendment, please get in touch via email as soon as possible and we will do our best to accommodate. 

Is there a warranty on my purchase?

Yes — every Midtone piece comes with a lifetime structural warranty.

This covers the core construction of your furniture. Surface finishes are not covered, as they may naturally wear or require re-coating over time, especially on high-use surfaces.

As with all solid wood furniture, some movement is to be expected as the piece adjusts to its environment. Changes in humidity can cause minor warping, hairline cracks, or shrinkage — all normal characteristics of natural timber.

We will always assess any issues individually, but reserve the right not to replace items unless the overall structural integrity or usability of the piece is affected.

Do you offer an assembly service?

In some instances we can offer an assembly service. However the cost for this will largely depend on your proximity to our team in Bristol and the size of the order. Please get in touch if you'd like a quote. 

 

We want you to love your Midtone piece. All our furniture is made to the highest standards.

Every Midtone piece comes with a lifetime structural warranty.

This covers the core construction of your furniture. Surface finishes are not covered, as they may naturally wear or require re-coating over time, especially on high-use surfaces.

As with all solid wood furniture, some movement is to be expected as the piece adjusts to its environment. Changes in humidity can cause minor warping, hairline cracks, or shrinkage — all normal characteristics of natural timber.

We will always assess any issues individually, but reserve the right not to replace items unless the overall structural integrity or usability of the piece is affecte

Typically our lead times are 4-6 weeks. However this may be longer during busy periods or for custom orders. We will keep updated lead times visible on our 'delivery & returns page'

If you require a custom size not listed, please use the contact form on our 'Custom sizes' page, or email us at info@midtone.co.uk